FAQ
Our FAQ section is designed to provide you with answers to some of the most common questions about our services and ordering process at Educanda. Here, you’ll find information on everything from payment options and delivery costs to our return policy and how to handle damaged items.
Our goal is to ensure that your experience with us is smooth and informative, whether you’re making a purchase or simply browsing our products. If you have further questions, please do not hesitate to contact us.
When I place an order, when do I have to pay?
You pay upon receipt of the invoice. This can either be before or upon delivery.
What do I pay for delivery?
Wherever your school is located in South Africa we deliver to your door via parcel service. Your part for shipping and handling of Educational Materials is from as little as R 249.00
Shipping costs of furniture are from as little as R 649.00
What is your policy regarding returned items?
You may return any item (except for furniture, Graduation Gowns, Costumes, puppets) within 30 days in its original condition.
Who do I contact when I would like to find out about the status of my order?
Please feel free to contact us on any of below contact details during office hours 08H00 -17H00
Phone: 021 556 7965
Whatsapp: 064 750 4773 (Only between 08H00 – 17H00)
eMail: [email protected]
Can I come around to your office to have a look at the products?
Our office is located in Killarney Gardens, Cape Town. You are welcome to have a look at our warehouse any time. Please contact us to make an appointment on any of below contact details:
Phone: 021 556 7965
Whatsapp: 064 750 4773 (Only between 08H00 – 17H00)
eMail: [email protected]
If my ordered item(s) is / are damaged on arrival, what do I do?
If goods are damaged on arrival please contact Educanda immediately so that we can investigate as quickly as possible.
Phone: 021 556 7965
Whatsapp: 064 750 4773 (Only between 08H00 – 17H00)
eMail: [email protected]
How do I request a quotation?
Our Catalogue contains all our product prices including VAT. If you have a very large order, you may request a quotation. Please provide us with your contact details and the item numbers & description and either email or whatsapp to:
Phone: 021 556 7965
Whatsapp: 064 750 4773 (Only between 08H00 – 17H00)
eMail: [email protected]
Why must I register an account?
An account allows you to purchase items from this website. Your password is encrypted ensuring that no one, except you, knows your password.
What is email address verification?
When you register on this website, an email will be sent to the email address that you registered with. In this email you will find a unique link back to this website. Once you receive this email, please click on the link and you will then be authenticated on this website, i.e. – you will be able to login and buy online from this website. If you do not receive the email for whatever reason, please double check that you provided us with a proper email address (check for any spelling errors). If you still do not receive the confirmation email, please contact Customer Care.
What if I can’t remember my password?
In the event that you do forget your password please fill in your email address you registered with, then click the “Forgot Password” link provided. A new system generated password will be sent to the email address you registered with. (Please note that your original password will no longer work.) Login into your account using the new password provided. You may want to change the password to one you will remember under your Account Details. If you cannot recall what email address you used to register with, please contact Customer Care.